Deposits, Wallet & Cash-Out Policy

Last updated: August 18, 2026

This page explains, in plain language, how money works on Amber.gg. It summarises the binding rules in Sections 4–6 of our Terms of Use; if anything here differs from the Terms, the Terms control.

How your wallet works

Your Amber.gg wallet has three separate balances:

  1. Fiat Tokens: what your deposits become. When you deposit money (via our payment processor), it is instantly converted into fiat-denominated wallet credits (e.g., $10 deposited = $10 in Fiat Tokens). Fiat Tokens are used to enter paid competitions.
  2. Winnings: what you earn by winning. Prizes from paid skill-based competitions are credited here, in real currency value. Winnings are the only balance that can ever be cashed out.
  3. Amber Tokens: our virtual currency. Earned by playing, or obtained by converting Fiat Tokens or Winnings one-way. Amber is used for Amber-only competitions and for redeeming rewards.

The rules, in one place

  1. Deposits can never be cashed out. Once deposited, funds become Fiat Tokens and can only be used on the Platform. There is no mechanism to withdraw a deposit.
  2. Fiat Tokens have two uses only: entering paid competitions, or a one-way conversion into Amber Tokens.
  3. Cash-outs come only from Winnings. You can withdraw Winnings after completing identity verification (KYC): this is mandatory before any withdrawal, with no exceptions. Withdrawals are paid only to a payment account in your own name.
    • Minimum: $30 per withdrawal request (or currency equivalent). This is a per-request minimum, not a weekly one.
    • Maximum: $400 per rolling 30 days, and $2,000 per rolling 12 months (or currency equivalent), per person.
    • Processing: within 14 business days. Every withdrawal goes through a pre-payout review before funds are released: identity verification, sanctions screening, and a deep audit of the match and player statistics behind your winnings, our competitive-integrity and anti-fraud check. That review is why payouts are not instant, and it is what protects honest players' prize money.
  5. Fiat → Amber is one-way and final. You can convert Fiat Tokens (or Winnings) into Amber Tokens at the displayed rate, with an explicit confirmation step. Amber Tokens can never be converted back into Fiat Tokens, Winnings, or money.
  6. Amber can be redeemed for rewards, not cash. Amber Tokens can be used to redeem closed-loop, third-party-branded gift cards and marketplace items (hardware, game keys, and more). Identity verification is required before any gift-card redemption, of any value.
    • Redemption limits: $400 per rolling 30 days, and $2,000 per rolling 12 months, the same limits that apply to cash withdrawals. The two are counted separately: reaching your withdrawal limit does not give you extra redemption capacity, and the reverse is equally true.
    • We never offer open-loop or network-branded prepaid cards or cash equivalents, and we never buy back Amber, gift cards, or rewards.
  8. Amber competitions pay Amber prizes. Competitions entered with Amber Tokens award prizes only in Amber Tokens or virtual items, never money. Competitions entered with Fiat Tokens or Winnings may award Winnings and/or Amber, as shown on each competition page before you enter.
  9. If we cancel a competition, you get your entry back, in the same currency you paid. Fiat Token entries are re-credited as Fiat Tokens, Winnings entries as Winnings, Amber entries as Amber, automatically.

Verification (KYC)

We verify your identity: before your first withdrawal (any amount); before your first gift-card redemption (any value); when your cumulative deposits reach $2,000 (or currency equivalent); and whenever required by our AML & Sanctions Policy. Verification means a government-issued photo ID and a proof of address dated within the last three months.

You must be 18 or older to create an account on Amber.gg: there is no under-18 access, free or paid. Paid features are unavailable in restricted jurisdictions: see our Restricted Jurisdictions List. We screen users against international sanctions lists on an ongoing basis.

Refunds, cancellations, and charge disputes

  • Deposits and Fiat Tokens are non-refundable, except where required by law, to fix an error on our side, or where an account is closed because the user is under 18 (funds are returned to the original payment method).
  • Cancelled competitions are always credited back per rule 7 above, automatically, no request needed.
  • Subscriptions ($9.99/month or $99.99/year) renew automatically and can be cancelled anytime in your settings, effective at the end of the billing period. Annual renewals are preceded by an email reminder. EU/EEA and UK consumers have a 14-day withdrawal right (pro-rated).
  • Before disputing a charge with your bank or card issuer, contact support@amber.gg. Most issues are resolved within a few days. Chargebacks filed while the corresponding credit has been spent are treated as a violation of our Terms and may lead to account suspension and recovery of the amounts.

Questions

support@amber.gg, Pandor Lab, LLC, 1111B South Governors Avenue, Dover, DE 19904, United States. Full binding terms: Terms of Use · Privacy Policy · AML & Sanctions Statement · Restricted Jurisdictions List.