Terms of Use

Welcome to Amber.gg. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PANDOR LAB, LLC, a Delaware limited liability company ("Pandor Lab," "Company," "we," "us," or "our"), governing your access to and use of the Amber.gg website, mobile applications, and all related services (collectively, the "Platform").

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM.

IMPORTANT NOTICES:

• THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 15, WHICH AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.
• DEPOSITS MADE TO THE PLATFORM ARE NOT WITHDRAWABLE. ONLY WINNINGS FROM SKILL-BASED COMPETITIONS MAY BE WITHDRAWN, AS DESCRIBED IN SECTION 4.

1. Acceptance of Terms

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, our AML & Sanctions Policy, and our Deposits, Wallet & Cash-Out Policy, each of which is incorporated herein by reference. We reserve the right to modify these Terms at any time in our sole discretion. Your continued use of the Platform after any such modifications constitutes your acceptance of the revised Terms.

2. Eligibility

2.1 Age Requirement

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher, to create an account and to access or use the Platform. The Platform is not directed at, and may not be used by, persons under 18. We collect your date of birth at registration, and full identity verification (including age) is performed at the verification events described in Section 4.7. If we determine that a user is under 18, we will close the account and handle any funds as described in Section 4.7.

2.2 Geographic Restrictions

The Platform is not available to residents of, or persons located in:

• Countries, territories, or regions subject to comprehensive sanctions imposed by the United States, including but not limited to: Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the Donetsk People's Republic, and the Luhansk People's Republic;
• Countries subject to sanctions imposed by the European Union or the United Nations Security Council, and jurisdictions subject to a Financial Action Task Force (FATF) call for action;
• Any jurisdiction where participation in skill-based competitions for real money prizes is prohibited or requires a licence not held by Amber.gg, including certain states within the United States and certain EU member states, as identified in the current Restricted Jurisdictions List published on the Platform;
• Any jurisdiction from which we have determined, in our sole discretion, to restrict access.

You represent and warrant that:

• You are not located in, under the control of, or a national or resident of any restricted territory;
• You are not on any U.S. Government, EU, UN, or UK list of prohibited or restricted parties;
• Your participation complies with all laws applicable in your jurisdiction.

We screen users against applicable sanctions lists on an ongoing basis — not only at registration — and we use geolocation and IP-based controls to enforce these restrictions, as described in our AML & Sanctions Policy. We may suspend or close accounts, and block transactions, where screening or location signals indicate a restricted party or territory.

EU Users: Users in the European Economic Area (EEA) are subject to additional rights and protections under the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for full details on how we collect, process, and store your personal data.

2.3 Account Restrictions

You may not use the Platform if you have been previously banned, suspended, or otherwise prohibited from using the Platform. You may only maintain one (1) account per person. Creating multiple accounts ("smurfing") is strictly prohibited and may result in immediate termination of all associated accounts.

3. Account Registration

3.1 Account Creation

To access certain features of the Platform, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information, including your date of birth;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials;
• Accept responsibility for all activities that occur under your account;
• Immediately notify us of any unauthorized use of your account at support@amber.gg.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials. We strongly recommend enabling all available security features, including two-factor authentication where available.

3.3 Third-Party Account Linking

The Platform may allow you to link third-party accounts (including but not limited to Discord, Twitch, and Riot Games). By linking such accounts, you authorize us to access certain information from those services in accordance with our Privacy Policy and the terms of those third-party services. You may unlink third-party accounts at any time via your account settings.

4. Wallet, Deposits and Withdrawals

4.1 Definitions

For the purposes of these Terms:

• "Deposit" means an amount of real currency you pay into the Platform through our payment processor.
• "Fiat Tokens" means fiat-denominated wallet credits (e.g., EUR or USD) issued to your Wallet upon a Deposit, at a rate of one Fiat Token per unit of currency deposited.
• "Winnings" means fiat-denominated amounts credited to your Wallet as prizes earned in paid skill-based competitions on the Platform.
• "Amber Tokens" (or "Amber") means the Platform's virtual currency, as defined in Section 5.
• "Wallet" means your Platform account balances, comprising three separately recorded sub-balances: Fiat Tokens, Winnings, and Amber Tokens.
• "Withdrawal" means a payout of Winnings from your Wallet to an external payment account held in your own name.
• "Redemption" means the use of Amber Tokens to obtain gift cards or marketplace items under Section 5.3.

4.2 Deposits

Each Deposit is immediately converted into Fiat Tokens credited to your Wallet. Deposits and Fiat Tokens are not withdrawable, refundable, or redeemable for cash under any circumstances, except as required by applicable law or as provided in Section 4.9 (cancelled competitions) and Section 4.13 (errors). Your Wallet is a record of licensed platform credits; it is not a bank account, deposit account, payment account, or electronic money account, and no interest or other return accrues on any balance. We may set minimum and maximum Deposit limits and may refuse or reverse any Deposit for risk, compliance, or legal reasons.

4.3 Use of Fiat Tokens

Fiat Tokens may be used only to:

• (a) pay entry fees for paid competitions on the Platform; and
• (b) perform a one-way swap into Amber Tokens under Section 4.4.

Fiat Tokens have no use or value outside the Platform and cannot be transferred to any other user or third party.

4.4 One-Way Swap to Amber Tokens

You may convert Fiat Tokens (and, if you choose, Winnings) into Amber Tokens at the conversion rate displayed at the time of conversion. Each swap requires an explicit in-product confirmation. All swaps are final and irreversible: Amber Tokens can never be converted back into Fiat Tokens, Winnings, or any fiat currency. Before confirming a swap you acknowledge that you are converting withdrawable or competition-usable credit into virtual currency that has no monetary value and cannot be withdrawn (see Section 5).

4.5 Winnings

Winnings are credited to a withdrawable balance recorded separately from Fiat Tokens. Winnings are the only funds that may ever be withdrawn from the Platform. You may use Winnings to (a) request a Withdrawal under Section 4.6, (b) pay entry fees for paid competitions, or (c) perform a one-way swap into Amber Tokens under Section 4.4.

4.6 Withdrawals

Identity verification (KYC) is mandatory before any Withdrawal can be processed. Users who have not completed KYC verification will not be able to withdraw funds from the Platform.

Subject to successful identity verification and compliance with these Terms, eligible users may withdraw Winnings from their Wallet. Withdrawals are paid only to a payment account or instrument held in the name of the verified account holder. We reserve the right to:

• Establish minimum and maximum withdrawal limits (the current minimum is $30, or currency equivalent);
• Require additional verification before processing withdrawals;
• Delay or refuse withdrawals where we suspect fraud, cheating, collusion, or money laundering / terrorist financing concerns, in accordance with our AML & Sanctions Policy;
• Deduct any amounts owed to us before processing withdrawals.

Withdrawal requests are processed within fourteen (14) business days. This period covers completion of identity (KYC) verification and a deep audit of the match and game statistics underlying the relevant Winnings (our competitive-integrity and anti-fraud review) before funds are released. Deposits, Fiat Tokens, and Amber Tokens are never eligible for Withdrawal.

4.7 Identity Verification Events

In addition to the mandatory KYC before any Withdrawal (Section 4.6), we will require you to complete identity verification:

• (a) before your first Redemption of a gift card (of any value);
• (b) when your cumulative Deposits reach $2,000 (or currency equivalent), even if you have not requested a Withdrawal;
• (c) whenever required by our AML & Sanctions Policy, including in response to sanctions screening results, unusual activity, or other risk indicators.

We may request proof of age and identity at any time. If verification reveals that a user is under 18, we will close the account, void the user's competition entries, and return remaining Deposit-derived funds to the original payment method, subject to applicable law.

4.8 Payment Instruments; No Third-Party Funding

You may only fund your account using payment methods held in your own name. Funding an account with a third party's payment instrument, or funding another person's account, is prohibited and may result in suspension, reversal of the Deposit, and closure of the account. Where a name mismatch between the payment instrument and verified identity is detected at or after KYC, we may suspend the account pending review.

4.9 Cancelled or Incomplete Competitions

If we cancel a competition, or a competition cannot be completed for any reason, entry fees are automatically credited back to participants' Wallets in the same currency used to enter: entries paid in Fiat Tokens are re-credited as Fiat Tokens; entries paid in Winnings are re-credited as Winnings; entries paid in Amber Tokens are re-credited as Amber Tokens. This Section applies notwithstanding Sections 5.5 and 16.4.

4.10 Chargebacks and Payment Reversals

If you believe a charge is incorrect, contact support@amber.gg before disputing the charge with your card issuer or payment provider. Initiating a chargeback or payment reversal on a Deposit while retaining or having spent the corresponding Fiat Tokens, Amber Tokens, or competition entries is a material violation of these Terms. In the event of a chargeback or reversal, we may suspend the account, void corresponding entries and prizes, offset the reversed amount against any Wallet balance (including Winnings), and pursue recovery of any remaining amounts owed.

4.11 Dormant Balances

If your account is inactive for an extended period, we will notify you at your registered email address before applying any dormancy treatment. Unclaimed Winnings are handled in accordance with applicable unclaimed-property law. Winnings are never forfeited by reason of inactivity alone.

4.12 Taxes

Winnings may be taxable and/or reportable in your jurisdiction. You are solely responsible for any taxes on your Winnings. Where required by law, we may request tax information (including tax forms for U.S. persons) and may withhold or report amounts as legally required.

4.13 Errors

We may correct Wallet balances affected by technical or clerical errors (including mispriced swaps and mis-credited amounts). Where an error is ours and a balance is reduced, we will notify you and explain the correction.

5. Virtual Currency (Amber)

5.1 Nature of Virtual Currency

The Platform features a virtual currency known as "Amber" (also referred to as "Amber Tokens" or "virtual currency"). Amber is NOT real currency, is NOT redeemable for real money, and has NO monetary value outside the Platform. Amber represents a limited, non-exclusive, revocable license to use a digital item within the Platform only.

5.2 Acquisition of Amber

Amber may be obtained only through:

• Participation in competitions and ladders on the Platform;
• Promotional activities and rewards;
• Leaderboard achievements;
• A one-way swap from Fiat Tokens or Winnings under Section 4.4 (available only to verified-eligible users aged 18+ in permitted jurisdictions).

Amber cannot be purchased directly with real currency; the only way real currency relates to Amber is through the Deposit → Fiat Token → one-way swap flow described in Section 4.

5.3 Use of Amber

Amber Tokens may be used to:

• Pay entry fees to join Amber-denominated ladders and tournaments on the Platform;
• Redeem gift cards via the Amber.gg marketplace — limited to closed-loop, third-party-branded gift cards (for example, game or retail store cards). Open-loop prepaid cards (such as network-branded prepaid cards) and cash-equivalent instruments are never offered;
• Purchase other physical or digital rewards via the Amber.gg marketplace (including hardware, game keys, and other digital or physical items);
• Access platform features and content.

Amber Tokens cannot be converted to fiat currency, Fiat Tokens, or Winnings, cannot be withdrawn as cash, and cannot be transferred to any other user, in each case under any circumstances. Gift-card Redemptions require completed identity verification (Section 4.7) and are subject to the limits and monitoring described in our AML & Sanctions Policy. Marketplace items and gift cards obtained through Redemption are not redeemable for cash from us.

5.4 Relationship Between Amber and Winnings; Prize Currency Mapping

Amber Tokens are entirely distinct from Winnings. Earning or holding Amber Tokens does not entitle a user to any cash payment or Withdrawal. Prize currencies map to entry currencies as follows:

• Competitions entered with Fiat Tokens or Winnings may award Winnings and/or Amber Tokens, as disclosed per competition;
• Competitions entered with Amber Tokens award prizes exclusively in Amber Tokens or virtual items, and never award Winnings or any fiat amount;
• Free-to-enter competitions may award Amber Tokens or Winnings, as disclosed per competition.

5.5 Finality; Expiry

All swaps into Amber are final and non-reversible (Section 4.4), except as provided in Section 4.9 (cancelled competitions) or as required by applicable law. You acknowledge and agree that:

• Amber has no cash value and cannot be exchanged for real money;
• Amber cannot be transferred, sold, or traded outside the Platform;
• We may modify the swap rate under Section 4.4 prospectively at any time; the rate applicable to a swap is the rate displayed and confirmed at the time of that swap;
• Unused Amber expires only after twelve (12) consecutive months of account inactivity, and only after we have given you at least thirty (30) days' notice by email;
• Upon termination of your account for cause under Section 16.2, Amber in your account may be forfeited as described in Section 16.3. If you close your own account, you will be given thirty (30) days' notice to use remaining Amber before closure takes effect.

5.6 No Property Interest

You acknowledge that you have no ownership interest in any Amber or virtual items. Your acquisition of Amber constitutes a limited, non-exclusive, revocable, non-transferable license to use such digital content within the Platform, subject to these Terms.

6. Paid Services and Skill-Based Competitions

6.1 Age and Eligibility Verification

To participate in paid competitions or any feature involving real currency, you must:

• Be at least eighteen (18) years of age (Section 2.1);
• Not be located in a jurisdiction listed on the Restricted Jurisdictions List (Section 2.2).

We reserve the right to request proof of age and identity at any time and to suspend or terminate accounts that fail to provide satisfactory verification. The identity verification events in Section 4.7 apply.

6.2 Skill-Based Competitions

The Platform offers skill-based gaming competitions ("Ladders" and "Tournaments") in which users compete for prizes in matches they personally play — individually, or as part of a team they have voluntarily formed and registered (e.g., 5v5 tournament formats). Competitions are designed so that outcomes are determined by player skill:

• Results are computed exclusively from objective in-game data retrieved from official game publisher APIs (e.g., Riot Games for League of Legends and Valorant);
• Each competition's format and scoring rules are published before entry, are identical for all entrants, and are applied automatically and deterministically;
• Ladders score a sample of matches (from 5 up to 50, depending on competition duration), so that sustained performance — not any single game — determines results; Tournaments use published bracket formats (such as single elimination and best-of series) in which advancement and prizes are determined by match victories;
• In team formats, entrants select and register their own team before the competition; prizes are determined by the performance of the registered team in matches its members personally play, and are distributed as disclosed per competition;
• Competitions are segmented by in-game tier/rank range, so entrants compete against players of comparable skill;
• A dedicated competitive-integrity program (analytics-based anomaly and pattern detection) operates alongside the game publishers' own anti-cheat systems.

By participating, you accept the risk of losing your entry fee, acknowledge that we do not guarantee any particular outcome or winnings, and agree to abide by all rules specific to each competition.

6.3 Nature of the Service

The Platform offers competitions of skill with pre-announced prize structures. It does not offer betting on third-party outcomes, games of chance, or play against the house. Paid entry is unavailable in jurisdictions where such competitions are prohibited or restricted (Section 2.2). You are responsible for ensuring that your participation complies with the laws of your jurisdiction.

6.4 Fees and Commissions

We may charge fees, commissions, or take a percentage of prize pools as compensation for providing the Platform. Such fees are disclosed prior to your participation in any competition. Entry fees may be paid in Fiat Tokens, Winnings, or Amber Tokens, as specified per competition (see Section 5.4 for prize currency mapping).

6.5 Payment Processing

All payments are processed through third-party payment partners — currently Tebex; any additional or successor payment partner is identified at checkout and in our Deposits, Wallet & Cash-Out Policy. Your use of these payment services is subject to their respective terms and conditions. We may share transaction and identity data with payment processors for fraud prevention, chargeback handling, and legal compliance, as described in our Privacy Policy. We are not responsible for errors, delays, or issues caused by third-party payment processors.

6.6 Competition Cancellation

Cancelled or incomplete competitions are handled under Section 4.9 (same-currency credit to your Wallet).

7. Premium Subscriptions

7.1 Subscription and Auto-Renewal

The Platform offers an optional premium subscription at the price displayed at sign-up (currently $9.99/month or $99.99/year). Subscriptions renew automatically each billing period until cancelled. The renewal price and billing date are displayed before you subscribe and in your account settings. For annual subscriptions, we send a renewal reminder by email before each renewal date.

7.2 Cancellation

You may cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period; you retain premium features until then. Except as provided in Section 7.4 or required by applicable law, amounts already billed are not refunded.

7.3 Price Changes

We will give you at least thirty (30) days' notice by email before any subscription price increase. The new price applies from your next renewal after the notice period; if you do not agree, cancel before that renewal.

7.4 EU/EEA and UK Consumers — Right of Withdrawal

If you are a consumer in the EU/EEA or UK, you have a fourteen (14) day right of withdrawal from your subscription purchase. By subscribing, you request immediate performance of the service. If you withdraw within 14 days, we will refund the amount paid less a pro-rated amount for the period already elapsed.

8. User Conduct

8.1 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Cheating and Unfair Practices:

• Using cheats, exploits, automation software, bots, hacks, mods, or any unauthorized third-party software;
• Exploiting bugs, glitches, or design flaws in the Platform or any integrated games;
• Engaging in match-fixing, win-trading, deliberate losses, collusion, or any form of competitive manipulation, including any arrangement to transfer entry fees or prize value between accounts;
• "Smurfing" or creating multiple accounts to gain unfair advantages;
• Intentionally losing matches or manipulating outcomes.

Account and Identity Violations:

• Creating false identities or impersonating any person or entity;
• Sharing, selling, or transferring your account to another person;
• Accessing another user's account without authorization;
• Circumventing any account restrictions or bans;
• Funding your account with a payment instrument that is not your own, or funding another person's account (Section 4.8).

Harmful Conduct:

• Harassing, threatening, or abusing other users;
• Posting or transmitting offensive, defamatory, or illegal content;
• Engaging in fraud, money laundering, terrorist financing, sanctions evasion, or other illegal financial activities;
• Interfering with or disrupting the Platform or servers;
• Attempting to gain unauthorized access to any systems or networks.

Commercial Violations:

• Using the Platform for unauthorized commercial purposes;
• Selling virtual items, Amber, or account balances for real money outside the Platform;
• Advertising or promoting third-party products or services without authorization.

8.2 Reporting Violations

Users may report suspected violations through the Platform's reporting system. We will investigate reports at our discretion and are under no obligation to disclose the results of any investigation.

8.3 Consequences

Violation of these Terms may result in:

• Warning or temporary suspension;
• Permanent account termination;
• Forfeiture of Amber Tokens and virtual items;
• Forfeiture of Fiat Tokens or Winnings only to the extent they are the direct proceeds of fraud, cheating, match-fixing, collusion, chargeback abuse, or another material violation of these Terms;
• Legal action as appropriate.

Winnings that are not proceeds of a violation remain withdrawable under Section 4.6 notwithstanding any suspension or termination, subject to completed identity verification.

9. User-Generated Content

9.1 Content You Provide

You may have the opportunity to submit, post, or display content on the Platform, including but not limited to profile information, images, text, and other materials ("User Content").

9.2 License Grant

By submitting User Content, you grant Pandor Lab a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media now known or hereafter developed, for any purpose, including commercial purposes, without compensation to you.

9.3 Representations and Warranties

You represent and warrant that:

• You own or have the necessary rights to submit the User Content;
• Your User Content does not infringe any third-party rights;
• Your User Content complies with all applicable laws and these Terms.

9.4 Content Moderation

We reserve the right, but have no obligation, to monitor, edit, or remove any User Content at our sole discretion, for any reason or no reason, without notice.

10. Third-Party Services

10.1 Third-Party Integrations

The Platform integrates with various third-party services, including but not limited to:

• Gaming Platforms: Riot Games (League of Legends, Valorant), and other titles as added to the Platform;
• Authentication: Discord, Twitch;
• Payment Partners: Tebex, and any additional payment partners identified at checkout and in our Deposits, Wallet & Cash-Out Policy;
• Communication: Discord.

10.2 Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the content, functionality, or practices of any third-party service.

10.3 No Endorsement

The availability of third-party integrations does not imply our endorsement of those services. We make no representations or warranties regarding third-party services and disclaim all liability arising from your use of such services. Amber.gg is not endorsed by or affiliated with Riot Games.

10.4 API Limitations

Third-party APIs may experience downtime, rate limits, or changes that affect Platform functionality. We are not responsible for any disruptions or limitations caused by third-party services.

11. Intellectual Property

11.1 Platform Ownership

The Platform, including all content, features, functionality, software, text, graphics, logos, icons, images, audio, video, and other materials (excluding User Content), is owned by or licensed to Pandor Lab and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

11.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only.

11.3 Restrictions

You may not:

• Copy, modify, or distribute any Platform content;
• Reverse engineer, decompile, or disassemble any Platform software;
• Remove any copyright, trademark, or other proprietary notices;
• Use any Platform content for commercial purposes without our written consent;
• Create derivative works based on the Platform.

11.4 Trademarks

"Amber.gg," "Amber," the Amber logo, and all related names, logos, and slogans are trademarks of Pandor Lab. You may not use these marks without our prior written permission.

12. Disclaimers

12.1 "As Is" Basis

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PANDOR LAB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

12.2 No Guarantee of Availability

We do not guarantee that the Platform will be available at all times or in all locations. We may modify, suspend, or discontinue the Platform or any feature at any time without notice or liability, subject to Sections 4.9 and 16.3.

12.3 Third-Party Content

We are not responsible for any third-party content, including content provided by other users or through third-party integrations.

12.4 Competition Outcomes

We make no guarantees regarding competition outcomes, prize availability, or the skill level of other participants.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PANDOR LAB, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES RESULTING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE PLATFORM;
• DAMAGES RESULTING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

13.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00). THIS CAP DOES NOT LIMIT YOUR RIGHT TO RECEIVE VERIFIED WINNINGS PROPERLY DUE TO YOU UNDER SECTION 4.

13.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS. FOR CONSUMERS IN THE EEA AND UK, NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD, OR FOR ANY LIABILITY THAT CANNOT BE LIMITED UNDER MANDATORY CONSUMER LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless Pandor Lab, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees) arising from or related to:

• Your access to or use of the Platform;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property rights;
• Your User Content;
• Your violation of any applicable laws or regulations;
• Any dispute between you and another user;
• Any fraudulent, negligent, or wrongful acts or omissions by you.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

15. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. SECTION 15.12 CONTAINS IMPORTANT EXCEPTIONS FOR CONSUMERS IN THE EEA, UK, AND SWITZERLAND.

15.1 Platform Role & Scope

Amber.gg operates as an intermediary platform that aggregates, parses, and ranks player performance data sourced from third-party game publisher APIs (including Riot Games). Amber.gg is not a party to any competition between users. Disputes between users regarding in-game conduct, cheating, or gameplay outcomes are governed by Section 15.2 below.

Amber.gg's liability is limited to matters within its direct control, including platform functionality, prize distribution, and performance data processing. Amber.gg is not liable for inaccurate, delayed, or unavailable data provided by third-party APIs, including game publishers' APIs, and any resulting disputes shall be handled under Section 15.2.

15.2 Informal Resolution & Internal Dispute Process

Before initiating any formal dispute, you agree to contact us at support@amber.gg and attempt to resolve the issue informally for at least thirty (30) days.

The following specific dispute types are handled as follows:

Performance data disputes — If you believe your in-game statistics have been incorrectly recorded, parsed, or ranked on the Platform:

• Submit a written dispute to support@amber.gg within 7 days of the relevant competition ending;
• Include your username, the competition ID, and a description of the discrepancy;
• Amber.gg will review the raw API data and respond within 5 business days;
• If the error originates from a third-party API, Amber.gg will make reasonable efforts to correct it but cannot guarantee resolution.

Prize or payment disputes — If you believe a prize or Withdrawal has not been correctly processed:

• Submit a written dispute to support@amber.gg within 30 days of the expected payment date;
• Amber.gg will investigate and respond within 10 business days.

If the Dispute cannot be resolved informally within thirty (30) days, either party may proceed to arbitration as set forth below.

15.3 Binding Arbitration

You and Pandor Lab LLC ("Pandor Lab") agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (collectively, "Disputes") that cannot be resolved informally will be resolved exclusively through final and binding arbitration, rather than in court, except as set forth in Sections 15.7 and 15.12.

15.4 Arbitration Rules

Any arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this Section. The AAA Rules are available at www.adr.org. The arbitration will be conducted in the English language.

15.5 Arbitration Location

The arbitration will take place in Wilmington, Delaware, unless you and Pandor Lab agree to a different location or to conduct the arbitration by telephone, video conference, or based on written submissions.

15.6 Arbitrator Authority

The arbitrator will have exclusive authority to resolve all Disputes, including the scope and enforceability of this arbitration agreement. The arbitrator may award any relief that a court could award, subject to the limitations set forth in these Terms, including the limitation of liability provisions in Section 13.

The arbitrator may not award relief to anyone who is not a party to the arbitration, and may not hold Amber.gg liable for data inaccuracies originating from third-party game publishers or APIs beyond Amber.gg's reasonable control.

15.7 Exceptions to Arbitration

Notwithstanding the foregoing, the following claims are excluded from binding arbitration:

• Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement, misappropriation, or violation of intellectual property rights;
• Claims within the jurisdiction of small claims court may be brought in such court;
• This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies.

15.8 Arbitration Fees

If the arbitrator finds that you cannot afford to pay AAA's filing, administrative, hearing, or other fees, Pandor Lab will pay them on your behalf. Otherwise, fees will be split in accordance with AAA Rules.

15.9 Class Action Waiver

YOU AND PANDOR LAB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

Unless both you and Pandor Lab expressly agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class, collective, or representative proceeding.

15.10 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to support@amber.gg within thirty (30) days of first accepting these Terms.

Your opt-out notice must include:

• Your full name;
• Your registered email address on the Platform;
• A clear statement that you wish to opt out of binding arbitration.

Opting out of arbitration does not affect any other provision of these Terms. If you opt out, disputes will be resolved in the courts identified in Section 17 (Governing Law).

15.11 Survival

This arbitration agreement will survive the termination of your account or relationship with Pandor Lab for any reason.

15.12 Consumers in the EEA, United Kingdom, and Switzerland

If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or Switzerland: Sections 15.3 through 15.9 (binding arbitration and class action waiver) do not apply to you. You may bring proceedings in the courts of your country of habitual residence, and you benefit from any mandatory consumer-protection provisions of the law of that country. Nothing in these Terms deprives you of those protections. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

16. Termination

16.1 Termination by You

You may terminate your account at any time by contacting us at support@amber.gg or using the account deletion feature in your account settings. Before closure takes effect, we will remind you to use remaining Amber Tokens (Section 5.5) and, if you have verified Winnings, to withdraw them.

16.2 Termination by Us

We may suspend, disable, or terminate your account and access to the Platform at any time, for any reason or no reason, with or without notice, including but not limited to:

• Violation of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Requests by law enforcement or government agencies;
• Extended periods of inactivity;
• Unexpected technical or security issues;
• Discontinuation of the Platform.

16.3 Effect of Termination

Upon termination:

• All licenses and rights granted to you under these Terms will immediately terminate;
• You must cease all use of the Platform;
• Amber Tokens and virtual items are forfeited without compensation, except as provided in Sections 5.5 and 16.1 for user-initiated closure;
• Verified Winnings remain withdrawable for one hundred eighty (180) days following termination, subject to completed identity verification and Section 4.6, except to the extent such amounts are the direct proceeds of fraud, cheating, match-fixing, collusion, chargeback abuse, or another material violation of these Terms (Section 8.3);
• Unspent Fiat Tokens are forfeited, except where applicable law requires otherwise;
• If we discontinue the Platform or terminate without cause, we will provide reasonable advance notice where practicable so that you may use remaining balances and withdraw verified Winnings;
• We may retain and delete your account data in accordance with our Privacy Policy, subject to record-keeping obligations under our AML & Sanctions Policy;
• Sections 4.4–4.6, 4.9–4.13, 5.3–5.6, 9.2, 11, 12, 13, 14, 15, 16.3, 17, and 19 will survive termination.

16.4 No Refunds

Except as expressly provided in Section 4.9 (cancelled competitions), Section 4.13 (errors), Section 7 (subscriptions), Section 16.3, or as required by applicable law, you will not receive any refund for any Amber, virtual items, subscription fees, or other amounts paid upon termination.

17. Governing Law

These Terms and any Dispute arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. To the extent that arbitration is not applicable, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, and waive any objections based on improper venue or inconvenient forum. If you are a consumer in the EEA, UK, or Switzerland, this Section does not deprive you of the protection of mandatory provisions of, or the jurisdiction of the courts of, your country of habitual residence (Section 15.12), and mandatory local consumer law may apply.

18. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. If we make material changes, we will notify you by:

• Posting the updated Terms on the Platform;
• Updating the "Last Updated" date at the top of these Terms;
• Sending you an email notification (if you have provided an email address);
• Displaying a notice on the Platform.

Material changes affecting the Wallet, Deposits, Withdrawals, or prize rules (Sections 4–6) will be notified at least thirty (30) days before they take effect, except where a shorter period is required for legal or security reasons. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, the AML & Sanctions Policy, the Deposits, Wallet & Cash-Out Policy, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Pandor Lab regarding the Platform and supersede all prior and contemporaneous agreements, proposals, or representations.

19.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without your consent to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

19.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

20. Contact Information

If you have any questions about these Terms, please contact us at:

PANDOR LAB, LLC 1111B South Governors Avenue, Dover, DE 19904, United States Email: support@amber.gg

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.